1270 Agricola Drive, Saginaw, Michigan 48604 USA
989.752.3077
Focus on Customer Service to Increase Customer Satisfaction
Manufacturers that enjoy long-term success understand that customer satisfaction is not just a goal, but a crucial part of the manufacturing supplier's success. Creating happy customers is a combination of factors, such as quality, delivery, and service. During the project, quality and delivery are the primary focus. However, customer service is not always considered as heavily by manufacturing suppliers as it should be. Consider these areas to improve your customer service and satisfaction.
Speed of Service
Your customers have come to expect on-demand service from online companies. This means they expect quick responses and solutions to their queries or issues. This increase in the speed of service now translates to industrial suppliers. You need to develop policies that provide quick follow-up to customer communication. These procedures will increase customer satisfaction as they recognize your commitment to efficient service.
One-to-One Service
Creating a company that prioritizes personal and honest customer relationships not only demonstrates your integrity and dedication to service, but also adds significant value to your business. This approach often convinces a potential customer to choose your company over another, even if your bid is higher than the competition.
Value-Added Service
From after-the-sale support to re-ordering or replacement parts, the easier it is for customers to continue working with your company, the more its value will increase. Additionally, value-added services like maintenance programs, longer warranties, or long-term contract discounts are not just benefits, but powerful tools that can secure long-term relationships with customers.
Universal DeVlieg provides innovative and cost-cutting tool holding and high precision boring solutions to the machine tool industry, servicing a diversified customer base. The combination of over 32,000 active part numbers, over 10,000 standard items, and our technical support staff delivers design engineering expertise that is unmatched in the industry. To learn more about Universal DeVlieg, contact us This email address is being protected from spambots. You need JavaScript enabled to view it. or 877.308.3077 or visit at universaldevlieg.com.